Cyber Security; Myth or Necessity?

Cyber security: A highly recognisable phrase being passed around the business world currently, and for good reason. Hopefully I’m not the first one to introduce you to cyber security.  Most companies recognise that digital security is important for the safety of their computers, programs and confidential data but they can forget, or are unaware, that the risk of not having a multi-device security strategy is becomingly increasingly dangerous and could jeopardise the overall survival of their business.

Did you know that 60% of small businesses suffered from a cyber-breach in the year leading up to October 2014? – The Guardian, 2015

Despite this, it seems that security can still be an afterthought for many, despite that hackers are looking for the least protected system to randomly hit. Consider it this way: would you own a home with no home insurance; have a car with no car insurance? If something is so vital that you wish to protect it at all costs, then cyber security should be a major element in your business strategy.

The increase of cyber threats is evidently down to continuously advancing technology across the world. For example, the captive movement of ‘The Internet of Things’ whereby data is exchanged through multiple connections and devices. This is a necessary part of our modern lives, enabling consumers to use phones when out and about; to control actions in our home; to connect our multiple devices for a seamless experience between technologies, the ideology being to make our lives easier and hassle-free. This increase in technology, for both consumers and businesses alike, causes an increase in opportunities for hackers to attack companies so needs to be at the forefront of everyone’s minds.

Where would I look? What should I invest in? Questions that immediately spring to mind. McAfee Multi Access is a great way to solve your cyber security problems as it is a comprehensive solution protecting up to 5 devices, with 1 license including PCs, Macs, tablets, and smartphones. It has great business features including the ability for the device user to wipe or locate a lost/stolen phone and also guards against viruses. Visit McAfee.

Another solution involves securing the flow of files within the business through Box. The online portal gives you full control over who can access company files and also encrypts data both in transit and at rest, ensuring that your information is always secure. Visit Box.

Thirdly, the mobile device management suite, MaaS360 from IBM, has unrivalled security benefits. It can help businesses easily manage devices whilst keeping apps and data secure by enforcing authentication and copy and paste restrictions. Visit MaaS.

These are a few options available to businesses everywhere, but if you have any concerns relating to your business security strategy and would like some advice, feel free to call our Trusted Digital Advisors on 0800 064 64 64.

Start today – put your worries to rest and protect your business.

cuber security blog

How Technology Improves Customer Service

Having a customer-centric business strategy has never been more crucial due to technology providing a voice for the consumer. In order to satisfy your customers, and help gain repeat business, it’s wise to continually search for new ways to improve your customer service; asking the question “What could we do better?” Business solutions from Welcomm help you answer this question, solve common challenges and improve your service strategy.

“1 in 5 inbound calls are abandoned”

Improve Customer Service

Losing a call is a missed opportunity to support a customer or gain a sales lead. This does not bode well for a business’s customer service reputation or their bottom line. Moving to a cloud-based telephone system will not only bring quality and disaster recovery benefits, but it also opens up the opportunity to view how calls are being handled within your business, through products such as Akixi or SIP Trunk Call Manager. There is a growing requirement for more in-depth reporting to analyse who’s handling your calls in real-time, seeing which are dropped, abandoned or transferred. This helps you learn how daily operations can be changed to support customers better and seize every incoming opportunity to increase revenue.

“Text messages have a 98% open rate; email has a 20% open rate”

Increase Customer Touch Points 

With more individuals becoming reliant on mobile phones within their everyday lives, a successful platform for reaching customers is Business Messaging. Your marketing team can  text current promotions, appointment reminders or survey questions direct to your customers, increasing the number of touch points to support your customer contact strategy. The service also proves an internet portal to help measure the success of your campaign by showing delivery rates, sending times and content validation options.

“86% of customers will pay more for a better customer experience”

Streamline Operations

Digital technology has stormed in the B2B space because it improves operations, saving time and money in the process. A hugely beneficial solution is digital forms, from Inkwrx, which allow you to generate, save and send your own multi-purpose business forms on the go, capturing customer data and sending it back to the office within minutes. When your field based employees are out completing a job, customers will benefit from accuracy of data being fed back for processing, resulting in faster customer service from start to finish.

For more information on how these solutions can benefit your business strategy, please contact our specialists on 0800 064 64 64.  

Source: HelpScout.net (2016)

Written by Keegan Stanton and Katie Ford

Roaming made simpler.

From November 8th, O2 are improving their roaming bolt ons to give overseas workers the opportunity to use data with voice calls and text messaging, at no extra cost.

Travelling to Europe

If your staff regularly travel within the EU then the O2 Travel bolt on will enable them to ‘roam like home’. It’s free to add to your account and will give the user 120 minutes, 120 texts and 50MB per day for just £1.66+Vat.

Travelling out of Europe

For those travelling further afield, the new Rest of World bolton, to replace O2’s Worldwide bolt ons, will offer your staff more flexibility. Instead of only receiving data, the new Rest of World bolt ons will include:

  • 87 destinations
  • Calls and texts
  • Higher data allowances

24 Hour Rest of World – for £7.50+Vat per day, the user will receive up to 200 minutes, 200 texts and 500MB of data.*

30 Day Rest of World – for £99+Vat per month, the user will receive up to 5000 minutes, 5000 texts and 5GB of data.*

The bolt ons cost nothing to apply to your account and will automatically activate when you start using your phone for voice, text or data when you’re abroad.

Want to hear more about Welcomm’s o2 packages and roaming offers? Call us on 0800 064 64 64 or alternatively, send us an email here.
*Allowances differ according to which world zone you are travelling within.

Written by Keegan Stanton