Keeping your Head in the Cloud: Business Hosted Telephony

 

The age of the traditional business landline is over and set to be cut off in 2025. Technology is advancing rapidly, leaving behind outdated multi-line telephone systems.

Corporate phone lines have long been inconvenient and chaotic; with wires trailing desks and floors, PBX hardware cluttering space and the idea of adding lines or moving premises seeming impossible. Not to mention the costly outlay for equipment, maintenance costs and high monthly call charges.

multiline

Unsightly multi-line traditional system.

Despite all of this, until recently these digital systems were a more advanced way of running several phone numbers through a business with relative speed. But the huge improvements offered by newer Hosted Solutions are rendering the traditional lines redundant.

A Hosted telephone system is web-based so all calls are made through high-speed broadband. Employees will still use desk phones when at the office, and have a designated number for customers to call in on. However, the system sits within a data network centre, the Cloud, so calls no longer need to go through expensive, bulky kit that is based at a company site. The Cloud also offers staff the opportunity to become more mobile within the business as calls can also be taken from anywhere outside of the office, simply by connecting to Wi-Fi. Company managers also have more control as individuals can be given logins for a web-based portal enabling them to access real-time call records, reporting, recording and handling features – without having to task the IT team with the burden. Security is also vastly improved as web-based services benefit from having direct links to the most secure systems on the market and the ability to upgrade these easily with ever-improving technology.

hosted voip

Traditional multi-line telephony set up compared with modern Hosted VoIP solutions. 

It’s crucial to note that this telephony switch won’t always be a choice. Due to the rise in the popularity and clear benefits of Hosted technology, traditional ISDN phone lines will be switched off by 2025. This will result in many businesses having to upgrade their systems to newer and better alternatives such as Voice over IP Hosted systems.

In light of these developments, Welcomm Communications are offering free places to a Hosted Services seminar taking place during the morning on Thursday 26th May at the National Space Centre. The event will explain in more detail why cloud-based services are at the forefront of innovation, as well as considering how they can offer value to businesses of all sizes. Additionally, there will be talks on digital products which can help a business to work smarter when collaborating between employees and partners, as well as free demonstrations and support on using the products. Also included will be a free tour of the Space Centre and prize draw to win Leicester Tigers hospitality box tickets!

Organisations can sign up for free via the banner below.

Linked In Hosted Event Banner

Written by Keegan Stanton.

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